PRIVACY POLICY

Welcome to Steps Coaching AI!

Steps Coaching AI is owned and operated by Steps Coaching AI LLC.

Steps Coaching AI values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By using the platform and services, you are accepting the practices described in this privacy policy. Your use of the platform and our services is also subject to our terms and conditions. In this privacy policy, the word "platform" refers to the SaaS platform and website offered by Steps Coaching AI as a whole, "we", "us", "our" and "Steps Coaching AI" refer to Steps Coaching AI LLC, and "you" and "user" refer to you, the Steps Coaching AI user.

1. GENERAL INFORMATION

The personal data of users that are collected and processed through:

Will be under the responsibility and in charge of:

● Steps Coaching AI LLC, 21725 N 20th Ave Suite 101-102- # 1018 Phoenix AZ 85027

2. TYPES OF INFORMATION COLLECTED

The information we collect from our users helps us to effectively deliver our services, solutions and platform and to continuously improve the user experience on the platform. These are the types of information we collect:

Information you provide to us. You provide information when you schedule a demo, register as a user, purchase a subscription, use the features available on the platform and/or communicate with us through our contact information or contact forms. As a result of those actions, you may provide us with the following information:

  • Name

  • Company name

  • E-mail address

  • Phone number

  • Any additional information related to you that you provide to us directly or indirectly through our platform.

Steps Coaching AI will not collect any personally identifiable information about you unless you provide it.

Information Collected Automatically: By accessing and using the platform, you automatically provide us with the following information:

  • Your IP address

  • Browser and device characteristics

  • Your operating system

  • Referrer URLs

Payment Information: Your payment data will be processed by the payment processors available on this website, which will process and store your data securely and for the sole purpose of processing the purchase of products. Steps Coaching AI reserves the right to contract any payment platform available on the market, which processes your data for the sole purpose of processing transactions within the website.

GOOGLE Analytics: We use Google Analytics provided by Google, Inc., USA (“Google”). These tools and technologies collect and analyze certain types of information, including IP addresses, device and software identifiers, referring and exit URLs, feature use metrics and statistics, usage and purchase history, media access control addresses (MAC Address), mobile unique device identifiers, and other similar information via the use of cookies. The information generated by Google Analytics (including your IP address) may be transmitted to and stored by Google on servers in the United States. We use the GOOGLE Analytics collection of data to enhance the website and improve our service. Please consult Google's privacy policy here:

Social networks: On our platform you will find links and functions linked to different social networks or services, where you can share your information. It is advisable to consult the privacy and data protection policy of each social network used on our platform.

3. HOW LONG WE KEEP YOUR DATA

Personal data provided by users through the platform will be retained for the time necessary to provide the functionalities available on the platform or until the user maintains the account on the platform or decides to close it or until Steps Coaching AI closes and deletes the user’s account. Steps Coaching AI may retain personal data for a longer period provided that the user has consented to such processing, as long as such consent is not withdrawn. In addition, Steps Coaching AI may be obliged to retain personal data for a longer period provided that this is required for compliance with a legal obligation or by order of an authority. Once the retention period has expired, the personal data will be deleted. Therefore, the right of access, the right of deletion, the right of rectification and the right to data portability cannot be asserted after the retention period has expired.

4. HOW WE USE YOUR INFORMATION

In general, we use the information we collect primarily to provide, maintain, protect and improve our platform and our current services. We use personal information collected through our platform as described below:

  • Provide the platform.

  • User registration.

  • Provide the subscriptions.

  • Provide the functionalities of the platform.

  • Recording and transcribing user conversations.

  • Provide conversation transcript analysis capabilities.

  • Schedule and provide demonstrations of the platform.

  • Understand and improve your experience using our platform.

  • Respond to your comments or questions through our support team.

  • Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages.

  • Communicate with you about upcoming events, offers and news about content, products and services offered by Steps Coaching AI and our partners.

  • Steps Coaching AI marketing purposes.

  • Link or combine your information with other data we obtain from third parties to help us understand your needs and provide you with better service.

  • Protect, investigate and deter fraudulent, unauthorized or illegal activities.

5. HOW DO YOU OBTAIN MY CONSENT?

By registering as a user, purchasing a subscription, using the features available on the platform, contacting us through the contact forms or our contact information, and providing us with personal information to communicate with you, you consent to our collection, storage and use of your information on the terms contained in this privacy policy. You may withdraw your consent at any time by sending us your request through the contact information or contact page.

6. HOW WE SHARE INFORMATION

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below:

Third-Party Service Providers: We use third-party services to perform certain functions on our platform. Some of these functions and services are: Building and hosting the platform, processing payments, performing tracking and analytics functions on the platform, sending emails, marketing services, and search results.

Email Marketing: We use the information provided by users to conduct marketing campaigns and send relevant information about our products and services. By registering as a user on the platform, you authorize us to use your information for email marketing. We will use third-party services and platforms to perform email marketing, so we may share certain information with some of these third parties for the sole and exclusive purpose of sending our emails.

Business Transfers: In the event Steps Coaching AI creates, merges with, or is acquired by another entity, your information will likely be transferred. Steps Coaching AI will send you an email or post a prominent notice on our platform before your information becomes subject to another privacy policy.

Protection of Steps Coaching AI and Others: We release personal information when we believe release is appropriate to comply with the law, enforce or apply our terms and conditions and other agreements, or protect the rights, property, or safety of Steps Coaching AI, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Anonymous Information: Steps Coaching AI uses anonymous browsing information collected automatically by our servers primarily to help us administer and improve the platform. We may also use aggregated anonymous information to provide information about the Platform to potential business partners and other unaffiliated entities. This information is not personally identifiable.

7. PROTECTION OF YOUR INFORMATION

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide through the website and platform. If transactions are processed on the website, transaction information is transmitted to and from the platform in encrypted form using industry-standard SSL connections to help protect such information from interception.

We restrict authorized access to your personal information to those persons who have a legitimate need to know that information and to those persons you have authorized to have access to that information. Steps Coaching AI follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once Steps Coaching AI receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while Steps Coaching AI strives to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

8. RIGHTS

Users who provide information through our platform, as data subjects, have the right to access, rectify, download or delete their information, as well as to restrict and oppose certain processing of their information. While some of these rights apply generally, others only apply in certain limited circumstances. These rights are described below:

  • Access and portability: to access and know what information is stored on our servers, you can send us your request through our contact information.

  • Rectification, restriction, limitation and deletion: You may also rectify, restrict, limit or delete much of your information.

  • Right to be informed: Users of our platform will be informed, upon request, about what data we collect, how it is used, how long it is kept and whether it is shared with third parties.

  • Object: Where we process your data based on our legitimate interests, as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have legitimate grounds to continue processing it or where necessary for legal reasons.

  • Withdraw consent: Where you have previously given your consent, for example to allow us to process and store your personal information, you have the right to withdraw your consent to the processing and storage of your information at any time. For example, you can withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a lawful basis for doing so or if your withdrawal of consent was limited to certain processing activities.

  • Complaint: If you wish to lodge a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users may exercise all of these rights by contacting us via the contact information or contact page.

  • Rights related to automated decision-making, including profiling: Users may request that we provide them with a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or owners of the personal data they provide through the platform can exercise these rights over their personal data at any time and without any limitation by sending us their request through our contact information.

9. PROTECTION OF CHILDREN’S ONLINE PRIVACY

We comply with the requirements of the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR – European Regulations) regarding the protection of children’s personal information. We do not collect information from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will take immediate steps to delete that information.

10. THIRD PARTIES

Except as expressly included in this privacy policy, this document addresses only the use and disclosure of information Steps Coaching AI collects from you. If you disclose your information to others, whether other users or Steps Coaching AI vendors, different rules may apply to their use or disclosure of the information you disclose to them. Steps Coaching AI does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Steps Coaching AI is not responsible for the privacy or security practices of other internet platform, including those linked to or from the Steps Coaching AI platform. Steps Coaching AI encourages you to ask questions before disclosing your personal information to others.

11. CONTACT

If you have questions or concerns about this privacy policy and the treatment and security of your data, please contact us using the contact information below:

21725 N 20TH Ave Suite 101-102- # 1018 Phoenix AZ 85027

REFUND POLICY

Welcome to Steps Coaching AI!

Steps Coaching AI is owned and operated by Steps Coaching AI LLC.

This refund policy applies to services purchased through:

(Hereinafter referred to as "Steps Coaching AI").

Our refund policy does not affect your statutory rights.

1. MONEY BACK GUARANTEE

Steps Coaching AI offers a money back guarantee based on the performance of the platform and services. The user may request a refund for the current billing period if the platform did not perform as expected. Please note that all refund requests will be reviewed on a case-by-case basis. In the event a refund is granted, the refund will be made via the original payment method within 2 - 5 business days. The money back guarantee only applies for the first billing period.

2. CONTACT US

If you have questions or concerns about this refund policy, please contact us through our contact page or through the information below.

Steps Coaching AI.

21725 N 20th Ave Suite 101-102- # 1018 Phoenix AZ 85027

COOKIE POLICY

Welcome to Steps Coaching AI!

Steps Coaching AI is owned and operated by Steps Coaching AI LLC.

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:

(Hereinafter referred to as "Steps Coaching AI").

The information collected through cookies will be under responsibility and in charge of:

● Steps Coaching AI LLC.

21725 N 20TH Ave Suite 101-102- # 1018 Phoenix AZ 85027

● This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Steps Coaching AI, in the terms contained in this policy.

1. WHAT ARE COOKIES?

Steps Coaching AI will not accept any liability for failed, partial or garbled computer transmissions, for any breakdown, failure, connection or availability of computer, telephone, network, electronic or Internet hardware or software, for the acts or omissions Cookies are small text files that are stored on your computer or mobile device when you visit a website. They allow the website to recognize your device and remember if you have been to the website before. Cookies are a very common web technology; most websites use cookies and have done so for years. Cookies are widely used to make the website work more efficiently. Cookies are used to measure which parts of the website users visit and to personalize their experience. Cookies also provide information that helps us monitor and improve the performance of the website.any user, for the accessibility or availability of the Internet or for traffic congestion or for any unauthorized human act, including any error or mistake.

2. COOKIE SETTINGS

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser 'help', 'tool', or 'edit' section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of the website.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent the website from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

In cases where you access the website through an iOS or Android mobile device please follow the instructions below to delete or block cookies on your device:

3. FIRST-PARTY COOKIES

We use cookies to enhance the performance of our website and personalize your online experience. Cookies help us to collect information on how people use our website and which pages they visit. They enable us to monitor the number of visitors and to analyze website usage patterns and trends. We collect this information anonymously, so it does not identify anyone as an individual and no personal information is stored in our cookies. We always use cookie data in a responsible way.

4. THIRD-PARTY COOKIES

Third-party cookies may come from partners or third-party companies that provide functional web services or tools for our website and the optimal functioning and operation of our services. We use third party cookies responsibly and for the sole purpose of providing optimal functioning of the platform and services. You may opt out of these cookies by following the cookie removal information contained in this document or the technical information of the browser from which you access our website and services.

5. SESSION COOKIES

Session cookies are used to log in to the website with your respective credentials and password. Session cookies are also used to keep users logged in. Session cookies are temporary and are deleted from the device or browser when the session is closed and the browser is closed. We use session cookies to keep the session open when using our services and to identify you on our system each time you log on to the website.

6. SOCIAL COOKIES

These cookies allow you to interact with social networks through certain actions such as the "Like" button. They also allow you to interact with the contents of each social network and share website content on social networks. The way these cookies are used and the information collected is governed by the privacy policy of each social network.

7. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Strictly Necessary: These cookies are essential for the website to perform its basic functions.

Security: We use these cookies to help identify and prevent potential security risks.

Performance: Performance cookies collect information on how users interact with our website, including what pages are visited most, as well as other analytical data. We use these details to improve how our website functions and to understand how users interact with them.

Hotjar: We use Hotjar as a data analysis and heat mapping tool. These tools and technologies collect and analyze certain types of information, such as user behavior on our platforms through heat maps and the use of cookies. These cookies are used by Hotjar to track and measure user behavior on the website and our platforms and analyze different heat maps. We use Hotjar’s data collection to improve and optimize our platforms and services and enhance the user experience on our platforms.

Analytics: We use Google Analytics and Yandex Metrica as data analysis tools. These tools and technologies collect and analyze certain types of information, such as IP addresses, device and software identifiers, referring and exit URLs, feature usage metrics and statistics, media access control address (MAC address), unique mobile device identifiers and other similar information through the use of cookies. We use GOOGLE Analytics and Yandex Metrica data collection to improve our platforms and services.

8. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Steps Coaching AI

21725 N 20th Ave Suite 101-102 - #1018 Phoenix AZ 85027

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